Return Policy
All products sold on www.shaanstationery.com are warranted against manufacturing defects.
However, we take utmost care whether the item is perfect in all respect before dispatching. But still if you receive items with manufacturing defects or damages in the shipping fill return form logging into your account and also send an email to [email protected] with details (order reference no., type of defects, etc.) within 48 hours of delivery.
The return process of the product can be restricted depending on the nature and category of the product.
If you find that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package. And contact [email protected] with details immediately.
Instruction for return is provided in Information page below.
However, we take utmost care whether the item is perfect in all respect before dispatching. But still if you receive items with manufacturing defects or damages in the shipping fill return form logging into your account and also send an email to [email protected] with details (order reference no., type of defects, etc.) within 48 hours of delivery.
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:
- Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
- Products/Items should be UNUSED.
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
If you find that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package. And contact [email protected] with details immediately.
Replacement:
As soon as we receive returned items replacement will be shipped immediately if the stock is available.Refund:
If we find the product cannot be replaced then we will add the eligible amount to your store credit, which can be used for future purchases.Instruction for return is provided in Information page below.
